Data Deletion Policy

At Zenattica LTD, we respect your right to have your personal data deleted. This policy outlines how you can request deletion and how we process such requests.

1. Your Right to Deletion

Under GDPR and UK GDPR, you may request erasure of your personal data where:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

2. How to Request Deletion

3. What Happens After Your Request

1. Identity verification — We confirm your identity to protect your data
2. Request review — We assess the request within 5 business days
3. Deletion executed — Eligible data is permanently deleted within 30 days
4. Confirmation sent — You receive an email confirmation

4. What Gets Deleted

• Account and profile information
• Contact details (name, email, phone)
• Usage data and activity logs
• Marketing preferences and communication history

5. Data We May Retain

• Financial records – retained for 7 years (tax and accounting requirements)
• Dispute data – retained if needed to resolve active disputes
• Legal obligations – data required by applicable law or regulation

6. Account Closure

A data deletion request results in permanent and irreversible closure of your Zenattica account. Active subscriptions will be cancelled and service access terminated immediately.