Zenattica LTD ("we", "us", "our") operates new.zenattica.com/ and crm.zenattica.com. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Information You Provide

• Name, email address, phone number
• Company name and billing information
• Account credentials
• Support and communication records

Information Collected Automatically

• IP address and geolocation
• Browser type and device information
• Pages visited and time on site
• Cookie data and referring URLs

From Third Parties

• Payment processors (billing and transaction data)
• Analytics providers (aggregated usage data)

2. How We Use Your Data

• To create and manage your account
• To provide access to agency ad accounts
• To process payments and manage billing
• To send service updates and security alerts
• To send marketing communications (with consent)
• To improve our platform and detect fraud
• To comply with legal obligations

3. Cookies

• Essential – required for the website to function
• Analytics – help us understand how visitors use our site
• Marketing – used to deliver relevant advertisements
• Preferences – remember your settings and choices

You can manage cookies through your browser settings at any time.

4. How We Share Your Data

We do not sell your personal data. We may share it with:

• Service providers – payment processors, hosting, analytics
• Advertising platforms – as necessary to set up your ad accounts
• Legal authorities – when required by law or court order
• Business transfers – in connection with a merger or acquisition

5. Data Security

We implement SSL/TLS encryption, encrypted data storage, regular security audits, and strict access controls. No method of internet transmission is 100% secure, but we take every reasonable measure to protect your data.

6. Data Retention

• Active accounts: retained for the duration of your account
• Closed accounts: up to 3 years
• Financial records: 7 years (legal requirement)
• Marketing data: until you unsubscribe or request deletion

7. Your Rights

You have the right to access, correct, delete, restrict, port, and object to processing of your data. To exercise any right, contact info@zenattica.com. You may also lodge a complaint with the ICO at ico.org.uk.

8. Changes to This Policy

We may update this policy from time to time and will notify you of significant changes by email or via a notice on our website.