Zenattica LTD (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the UK GDPR.

1. Data Controller

Zenattica LTD is the data controller responsible for your personal data.

2. Legal Basis for Processing

• Contractual necessity – to provide our services and manage your account
• Legitimate interests – to improve our platform and prevent fraud
• Consent – for marketing communications (you may withdraw at any time)
• Legal obligation – to comply with applicable laws and regulations

3. What Data We Collect

• Name, email address, phone number
• Company name and billing information
• IP address and device information
• Usage data and platform interactions
• Communication records (emails, support tickets)

4. How We Use Your Data

• To create and manage your account
• To provide access to agency ad accounts
• To process payments and issue invoices
• To send service updates and notifications
• To improve our services and user experience
• To comply with legal obligations

5. Data Retention

We retain your personal data for as long as your account is active. After account closure, we may retain data for up to 3 years for legal and financial compliance. Financial records are retained for 7 years.

6. Your Rights Under GDPR

• Right of access – request a copy of your data
• Right to rectification – correct inaccurate data
• Right to erasure – request deletion of your data
• Right to restriction – limit how we process your data
• Right to portability – receive your data in a portable format
• Right to object – object to processing based on legitimate interests
• Right to withdraw consent – at any time for consent-based processing

7. International Data Transfers

Your data may be transferred outside the UK/EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required.

8. Cookies

We use cookies to enhance your experience. You can manage preferences through your browser settings. See our Privacy Policy for details.

9. Complaints

You may lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.