Refund Policy
This policy applies to all services provided by Zenattica LTD. Due to the nature of our services — access to third-party advertising platforms — payments are generally non-refundable once service has been activated and access granted.
1. Eligible vs Non-Eligible Refunds
✓ Eligible for Refund
- Service not delivered within agreed timeframe
- Verified technical failure on our end
- Duplicate or erroneous charge
- Cancellation within 24h before activation
✗ Not Eligible
- Account banned due to policy violations
- Change of mind after access granted
- Failure to use the service
- Issues from client tools or ad content
- Partial use of subscription period
2. Account Bans & Suspensions
Advertising platforms may suspend accounts at their discretion. Zenattica does not control platform decisions. In the event of a ban:
- We investigate the cause within 3 business days
- If caused by our infrastructure — we provide a replacement account
- If caused by client content or policy violations — no refund or replacement
3. How to Request a Refund
✉️ Email info@zenattica.com — Subject: “Refund Request”
Include: name, account email, order ID, reason, and any supporting screenshots.
We review all requests within 5 business days. Approved refunds are processed within 10 business days to the original payment method.
4. Alternative Resolutions
In eligible cases we may offer instead of a cash refund:
- A replacement account of equal value
- Credit towards future services
- Extended service period
5. Disputes
If you disagree with our refund decision, escalate by contacting info@zenattica.com. We are committed to resolving all disputes fairly and promptly.
📬 Refund Inquiries
Email: info@zenattica.com
Phone: +44 7751 907974 · Address: 63-66 Hatton Garden, Suite 23, London, EC1N 8LE